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Deepak Aggarwal's avatar

Perhaps the first question isn't whether readmissions are up or down. It's how "readmission" is defined and measured.

Once two teams answer that question differently, the data will inevitably tell two different stories.

Perhaps the lesson is that trust doesn't begin with data. It begins with shared intent.

Both teams were technically correct. They were simply answering different questions. Speed didn't create the problem. It exposed it.

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